Privacy & Cookie Notice
INTRODUCTION
Personal information means any data relating to an individual who can be identified, directly or indirectly, based on that information. This may include information such as names, contact details, (online) identification data, online identifiers or other characteristics specific to that individual.
This Privacy & Cookie Notice applies when you visit our websites, solutions and other services, including events, that refer or display a link to this notice ("Services"). This Privacy & Cookie Notice may be supplemented or replaced by additional privacy statements or terms provided to you from time to time.
WHO WE ARE
WHAT PERSONAL INFORMATION DO WE COLLECT
HOW WE COLLECT PERSONAL INFORMATION
HOW WE USE YOUR PERSONAL INFORMATION
SHARING YOUR PERSONAL INFORMATION
HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION
HOW WE PROTECT YOUR PERSONAL INFORMATION
WHAT ARE YOUR RIGHTS
USE OF COOKIES
LINKS TO OTHER WEBSITES
ADDITIONAL INFORMATION FOR CALIFORNIA RESIDENTS
HOW YOU CAN CONTACT US
UPDATES TO THIS NOTICE
WHO WE ARE
- We are committed to safeguarding the personal information of our customers, users, employees and other stakeholders, while helping our customers, employees, investors and society create a deeper impact and make the right decisions.
- If you wish to contact us in relation to questions to your personal information we refer you to the ‘HOW YOU CAN CONTACT US’ section below.
WHAT PERSONAL INFORMATION DO WE COLLECT?
- Name and contact details, such as, first and last name, email address, postal address, telephone number
- Work-related information, such as, job title and other employment or education information
- Account Credentials, such as, passwords and other security information for authentication and access
- Financial Information, such as, bank account, credit and debit card numbers for processing of payments
- Usage information, such as, behavioral information about how you navigate within our Services and which elements of our Services you use the most and information regarding the goods and/or services you wish to order, wish list, preferences, interest, etc. Other information shared by you through our websites, apps, web shops and other products.
- Computer, device and connection information, such as, IP address, browser type and version and location
- Audio and Visual Information, such as your voice and image as captured in photographs, video, or audio recordings if you attend our events or leave us a message
- Any other information shared by you through our websites, apps, and other products and services
HOW WE COLLECT PERSONAL INFORMATION
- Direct Interactions, such as, when you register for our Services or make a purchase
- Data from Third Parties, such as, information on third-party websites or other information you may have made publicly available or information provided by third party sources, including but not limited to government entities and data resellers
- Automated Tracking Technologies, such as, information automatically collected about your interaction with our Services and websites using various technologies such as cookies, web logs and beacons and internet tags
HOW WE USE YOUR PERSONAL INFORMATION
Lawfulness of the processing is one of the main principles relating to processing of your personal information - we apply the following legal processing grounds:
- processing is necessary for the performance of a contract or in order to take steps prior to entering into a contract;
- processing is necessary for the purposes of our legitimate interests - for example, to improve the quality of our products and services;
- processing is necessary for compliance with a legal obligation to which we are subject or that is otherwise lawful under applicable data protection laws;
- with your given consent.
- Administering our relationship with you and our business, such as providing and managing your access to and use of our Services. This processing is necessary for the performance of a contract;
- Improving our Services and developing new products, such as, information on third-party websites or other information you may have made publicly available or information provided by third party sources, including but not limited to government entities and data resellers
- Marketing, such as providing you with marketing or advertising communications that we think you may be interested in. This processing is with your given consent or for our legitimate interests;
- Recruiting, such as assessing job applicants. This processing is in order to take steps prior to entering into a contract or with your given consent;
- Providing online communities, such as making chat rooms, forums, message boards, or news groups available to you. This processing is necessary for the performance of a contract or our legitimate interests. Please remember that any information disclosed in these forums is public. We encourage you to exercise caution when disclosing personal information in these forums, as this information is made available to other users. Do not disclose information in these public forums that might be considered confidential or proprietary or that you do not wish to be publicly available or that you are prohibited from disclosing.
- Other general business support purposes, including but not limited to, procurement, financial and fiscal management, risk and compliance management, and external reporting. This processing is necessary for compliance with a legal obligation to which we are subject or that is otherwise lawful under applicable data protection laws or for our legitimate interests.
SHARING YOUR PERSONAL INFORMATION
- other Wolters Kluwer affiliates or subsidiaries, e.g. for providing underpinning technology to support the Services we are delivering;
- our service providers, e.g. for managing or hosting services and/or underpinning technology for the Services we are providing;
- our business partners, to the extent you have purchased or expressed interest in, a product or service of such business partner, interacted with them or otherwise authorized the sharing of your personal information with such business partner;
- subscribing, accrediting or professional organizations, e.g. for providing utilization information to organizations that provide you with access to our Services and/or sharing tracking and redeeming credits for professional accreditation;
- organizations involved in business transfers, e.g. to a purchaser or successor entity in the event of a sale or any other corporate transaction involving some or all of our business;
- other parties, e.g. as needed for external audit, compliance, risk management, corporate development and/or corporate governance related matters; or
- governmental authorities and regulators, as required under applicable law.
FOR HOW LONG WE KEEP YOUR PERSONAL INFORMATION
HOW WE PROTECT YOUR PERSONAL INFORMATION
WHAT ARE YOUR RIGHTS
- Right of access ('an overview of your personal information'): the right to get an overview of your personal information that we process.
- Right to rectification ('correct your personal information'): if your personal information is inaccurate or incomplete, the right to ask us to rectify or complete your personal information.
- Right to erasure ('right to be forgotten'): the right to request that we delete your personal information to the extent permitted by applicable law. In certain circumstances, it may not be possible for us to accept your request, for example, when the processing is necessary to comply with a legal obligation, or if processing is necessary for the performance of a contract. In some cases, your personal information is necessary in order to provide the Services and if you do not provide such information to us then you may be precluded from accessing and using the Services or using certain Services features.
- Right to data portability (‘transfer your personal information’): the right to ask us to transfer your personal information directly to you. This applies to certain personal information if processed by automated means and with your consent or based on a contract you have with us. On your request, and where technically feasible, we will transfer your personal information to another party of your choice.
- Right to restrict processing: the right to request that we restrict or stop the processing of your personal information held by us for a certain period of time, or for an indefinite period. In certain circumstances, it may not be possible for us to accept your request, for example, when the processing is necessary to comply with a legal obligation, or if we can demonstrate compelling legitimate grounds otherwise.
- Right to object: : the right to object to the processing of your personal information. The reasons for objection should relate to your particular situation, and be related to a processing based on the legitimate interest condition. We will then no longer process the personal information, unless we can demonstrate compelling reasons otherwise. In certain circumstances you have the unconditional right to object; for instance, in the context of direct marketing activities.
- Withdrawal of Consent: the right to withdraw your consent to the processing of your personal information at any time; for instance, after you consented to keeping you informed about our Services, you have the right to withdraw this consent at any time.
If you feel we are unresponsive or disagree with our data privacy practices, you can also file a complaint with your national Data Protection Authority.
THE USE OF COOKIES
Cookies or similar techniques (referred to collectively as “Cookies”) are small text files or pixels, which might be stored on your computer or mobile device. Cookies may be necessary to facilitate website browsing and making it more user-friendly. Third party Cookies may collect information to analyze personal browsing behavior.
We may use Cookies belonging to one of the four categories listed below.
- Strictly Necessary Cookie - these mandatory Cookies are needed for our websites to function properly.
- Functional Cookies - these Cookies add additional functionality to our websites.
- Performance Cookies - these Cookies support analytic services that help us to improve our website’s functionality and user experience.
- Advertising Cookies - these Cookies can be applied to collect insights to issue personalized content and advertising on our and other websites.
LINKS TO OTHER WEBSITES
We are also not responsible for any information or content contained on such websites. Links to other websites are provided solely for convenience. Your usage and browsing on any such website is subject to that website’s own policies. Please review the privacy notices posted on other websites that you may access through our website.
Wolters Kluwer may provide you with additional or different privacy notices in specific instances on how your personal information is collected and used for a specific Service.
ADDITIONAL INFORMATION FOR CALIFORNIA RESIDENTS
HOW YOU CAN CONTACT US
If you feel we are unresponsive or disagree with our data privacy practices, you can also file a complaint with your national Data Protection Authority.
In response to a request, we might ask you to verify your identity if needed, and to provide information that helps us to understand your request better. If we do not grant your request, whether in whole or in part, we will explain why.
UPDATES TO THIS NOTICE